At High Hopes Co, we take pride in the quality of our hand-crafted CBD products and carefully curated collections. We want you to be completely satisfied with your purchase. If for any reason you’re not, this policy outlines your rights and our process for returns and refunds.
Your Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without needing to provide a reason.
- To cancel, please contact us at high.hopes.co@outlook.co.uk within 14 days of receiving your order.
- Once we receive your cancellation request, you then have 14 more days to return the goods to us.
- Refunds will be processed within 14 days of receiving the returned items, provided they are in original, unused, and resaleable condition.
Please note: For hygiene and safety reasons, we cannot accept returns of opened or used products, unless they are faulty.
Returns Due to Faulty or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at high.hopes.co@outlook.co.uk within 30 days of receipt.
We will offer a full refund or replacement, including reasonable return postage costs. Please include photos and a description of the issue, if possible, to help us resolve it quickly.
Items Not Eligible for Return
Products that have been opened, used, or tampered with (unless faulty)
Products returned after the 14-day cancellation period (unless faulty)
Sale or clearance items marked “non-returnable”
Return Instructions
Contact us at high.hopes.co@outlook.co.uk with your order number and reason for return.
We will provide return instructions and the return address.
Pack your items securely. We recommend using a tracked postal service.
Once received and inspected, we will notify you of your refund or replacement.
Shipping Costs
For change of mind returns: Return shipping is the customer’s responsibility.
For faulty/incorrect items: We will cover the cost of return shipping.
Contact Us
For all return enquiries, please reach out to:
Email: high.hopes.co@outlook.co.uk
Phone (optional): 0730405232